Happy Customers

Marketing Manager "I found the 6 days of coaching extremely enlightening, beneficial and overall amazing. My head is currently spinning with tools, thoughts and ideas that I can progress for myself, coachees and my team - I can't wait to get going. Personally I have been on a very challenging journey and it isn't over yet - the hard work now starts. I am so pleased to have been given the opportunity to attend this course as it has taught me so much.

Group Trainer One word 'fantastic'. "The 6 days have been excellent and very informative. Lots learned to carry forward with Britannia. Neil and Vicki have been excellent with their approach and knowledge in all subject matters and have shared their experiences with great, clear examples. They are both enthusiastic, which helped with the learning, to make it really effective. After the first 3 days I left different, more confident with myself and understanding myself and others which resulted in 2 excellent coaching visits with good learning points, helping me with my career." Area Sales Manager – Financial services "Content and delivery was at the highest level. I have been able to implement the tools and skills learnt immediately. This has had and is having a massive impact on me and my team. I have seen results from what I have done across my region. Specific examples would be: Use of coaching during my travelling time Effects on the performance of 2 of my Branch Managers A positive behavioural effect on one of my peers who I was able to coach All this had made more use of my time and time management was one area of my role that I was struggling with. Today it is far better. The tools are presented very well being produced in hard copy for use on the 6 days and on CD/DVD for future use and access. There has been a mixture of professional input which is highly relevant to the success of my personal goals - these will be transferred into my area of work." Adrian Powell, Head of Leadership Development explained: "Part of our organisational strategy is to be a great place to work, grow and develop and comprehensive training plays a fundamental role in achieving this. "The team will now use their skills to coach colleagues throughout the business, as research shows there is an 80% improvement in performance when coaching is used to support formal training." Senior Manager-Telecommunications Amazing results The frustrating thing is I now have more clients wanting to see me than space in my diary. This week I get the largest contract to date, a result of the coaching approach, thanks.

General Manager Healthcare
"Since working with me the results have exceeded my expectations. I am certain that these spectacular results would not have been achieved without your help and support."

Group Personnel International Shipping
"We have found it especially helpful to have your expertise available to the Groups Divisions; wherever results were measurable they were clearly improved. So far most of our Directors have benefited from your expertise and we look forward to further activity."

MD. - Music Industry
"I wanted 8 quick coaching sessions in 10 days to kick start me, we did it, I know what to do, my goals are clear and the business is on track."

Site Director- Manufacturing
"We would not have come so far so quickly if we had not had Neil's coaching expertise on site during this time of significant change."

Claims Manager- Insurance
"Vicki encouraged me to identify situations that needed addressing, and come up with the solutions. She never told me what to do but somehow managed to make me see for myself. I can honestly say that I have significantly improved my working relationships and this has impacted on my performance."

Chief Executive Media
"Vicki you are the best! I cannot tell you what a support you have been over the years and there is no way I could have achieved what I have without your help. Thanks for everything."

Managing Director Manufacturing
"Thank you for all the work you have done for us over the past months. We have a more cohesive set of values and congruent behaviours from the business. Everybody has spoken highly of you and you have left a very good foundation for me to continue to develop."

Senior Manager-Telecommunications
"Amazing results Neil. The frustrating thing is I now have more clients wanting to see me than space in my diary. This week I get the largest contract to date, a result of the coaching approach, thanks."

MD. Pharmaceuticals
"We would not have come so far so quickly if we had not had Neil's coaching expertise on site during this time of significant change. This return has been well worth the investment."

Director Panmure Gordon
"By setting time aside to focus on key development areas I am better equipped to win more business. I structure my time more effectively and draw on Vicki's, as well as seniors'/peers' experience and expertise. My interactions with clients/potential clients have improved already. I believe that the coaching has proved to be extremely productive due in no small part to Vicki's contribution."

Managing Director DRKW
"The coaching discussions have helped me to analyse myself and my communication with others across the bank has increased. The evidence for me is that I am now gaining positive feedback from new sources. Vicki picks up on themes quickly which have helped me to understand myself better and quickly. This in turn leads to me being stimulated to come up with new ideas to address the areas we are discussing."

Director DRKW
"The coaching discussions have really helped me realise where I stood and my coach and I were able to identify some steps to take me in the right direction.

Vicki's approach helped me to come up with a proper analysis and with personal answers to face these difficult situations - she got me to think and speak about these situations, and to take steps to overcome them. The regular follow-ups and encouragement to commit to action really helps."

Head of International Marketing
Leeds Metropolitan University
"Vicki is quickly able to establish rapport and confidence - essentials if the coaching process is to have any effect. Behind this skill, she has insights and understandings which she is able to bring to many issues. Her professionalism is coupled with a genuine interest and an ability to listen very attentively, to guide, and, where appropriate, to push. I am very confident that the achievements I made through the coaching process were directly attributable to having a coach of Vicki's calibre."

Associate Dean
Leeds Metropolitan University
"Vicki brings a sense of curiosity and challenges me to think logically. She also helps me to refocus."

Head of Finance Frontline Group
"The coaching I received from Vicki over a 6 month period has been the most valuable development in my career to date. It provided a structured environment in which to discuss and plan for the challenges presented to me in a new role.

At all times I felt that I was in control of the sessions and the success of them was down to me and the amount of effort I was prepared to put into them."

Professor
Leeds Metropolitan University
"In addition to her external perspective which makes her credible, Vicki has given me inspiration which has been refreshing. She has also been supportive and constructive through her objective questioning.

As a result of coaching I am more buoyant and more positive which impacts others who come into contact with me because I now challenge people's thinking. Coaching has kept me fresh when I had become stagnant."

Head of IS Britannia Building Society
"Vicki is very effective - good listening skills, perceptive responses to what I've said, good insights provided. Appropriately challenging.
I have had experience of most of the management development approaches during my career - formal training courses, team-building workshops, 360 feedback, etc - but this was my first real experience of coaching. I found it very valuable; it gave me insights which were new to me, and gave me some tools, confidence and motivation to help my development. Highly recommended!"

Director Lazard
"I have become more focused over the time; setting incremental marketing goals which I believe are realistic. I have evidence of success with clients and on work in progress.
We have worked well together. Vicki is independent of Lazard and is not fettered by pre-conceptions of how investment banking works - she takes no position on issues.

There is no downside - sessions are responsive to my current agenda and tailored as appropriate.

Vicki's questions are sufficiently challenging to move me to take action."

Director Lazard
"The time spent with Vicki has been time well invested. I am now more informed about my self and the choices I make. In addition I am now focused on where I am going in my career."

Director Lazard
"Vicki is a great listener. Very perceptive and very good at prompting new and original thoughts.

The real value of the sessions is that I paused to think about how I could lay the foundations to become a successful MD. Whilst there is no magic formula, the sheer exercise of reflecting on it, identifying key action points and putting them in practice has been very helpful."

Regional Director Motorola
"A mixture of challenge, structure and just sheer opportunity to reflect on the myriad of 'what ifs' has proved enormously useful.

Vicki, coaching with was life changing - thank you. I appreciated your flexibility, being held to task and challenged."

Senior Manager Transco
"Vicki has an open and engaging style which generates a trusting environment.

Areas we discussed included practical matters, such as requesting more resources to 'softer' issues related to the establishment of effective working relationships. Vicki's active listening and insightful questioning was central to the process.
The focus was on self-identification of issues and developing and implementing plans for resolving them. As a result I am a more effective manager and the business has benefited from my enhanced performance.

Vicki is enthusiastic, takes a personal interest and I am pleased to recommend Vicki as a coach to anyone who wishes to honestly explore how they can develop themselves both as a leader and as an individual."

Chief Operating Officer
Deutsche Bank Global Banking
"Coaching was very helpful in thinking through alternatives and the discussions helped me to take a more detached view.

Coaching provides the ability to speak to someone who challenges your own thinking in a safe environment and who is truly independent.
I would recommend Vicki and coaching more generally to others."

Managing Director DRKW
"Working with Vicki has enabled me to get things out in the open and to have somebody to talk to who is not involved in the company. Having Vicki helping me too reflect on the issues very neutrally helped enormously."

Director Panmure Gordon
"Vicki has helped me to be more organised in my thinking which helps me to prioritise. She has also helped me to see what the bigger, longer term picture looks like, to see the wood for the trees.

Without coaching none of the above would have happened."

Managing Director Citigroup
"With a broad experience of the world Vicki is a great sounding board - impartial, confidential and challenges me to think things through. Vicki is easy to talk to and it is possible to bring any topic to the discussions. Vicki's style stimulates my thinking and gives me the confidence to take action whilst learning about myself.

Coaching is incredibly useful as it helped me to think things through clearly and then to address them. Coaching should be offered to everyone who is committed to professional/personal development and for whom there would be a clear ROI for the organisation."